FAQ

What types of sneakers do you offer?

At ImKicks, we provide a curated selection of high-quality sneakers designed for both style and comfort. Our collection includes various styles suitable for casual wear, athletic activities, and everyday use, ensuring that you find the perfect pair to meet your needs.

How do I determine my sneaker size?

To find your ideal sneaker size, we recommend measuring your foot length in centimeters and comparing it to our size chart available on the product pages. It is important to note that sizing may vary slightly between different brands, so checking the specific size guide for each sneaker is advisable.

What is your shipping policy?

We aim to deliver all orders within 3–5 working days after processing, which typically occurs within 1 working day of payment confirmation. You will receive a confirmation email with tracking information once your order has been dispatched.

What should I do if my sneakers arrive damaged or defective?

If you receive sneakers that are damaged or defective, please contact us within 7 days of receiving your order. Include your order number and a brief explanation of the issue in your email to imkicksa@outlook.com. We will review your request and provide instructions for returning the item.

Do you offer refunds or exchanges?

We do offer refunds for sneakers that are returned in their original, unused condition. However, we do not currently offer exchanges. If you wish to return a pair, please initiate the refund process within 7 days of receiving your order.

What are the shipping costs?

Shipping costs vary based on the courier selected and the destination. The final shipping fee will be displayed before you complete your checkout process, allowing you to review the total cost before confirming your order.

How can I contact customer service?

If you have any questions or need assistance, you can reach our customer service team via email at imkicksa@outlook.com. We typically respond within 24–48 hours, Monday to Friday.